SAP-CRM

Duration: 45 Days Daily: 1 Hours

SAP-CRM  

(Customer Relationship Management)

Trainer’s Profile:

SAP CRM Training is delivered by a real time working SAP Consultant with more than 8 Years of experience in Multi National Companies. Having  vast industrial Domain experience.

Training Approach

• The Course covers various industrial business processes and how to implement in SAP CRM
• After ensuring that every trainee has well understood the concept, the trainer will move on to explaining how to apply the same concept to a real-time project.
• The trainer will then discuss all the possible interview questions related to the concept in general as well as relating to a real time project.
• 1 Hour on every working day and 2 Hours on weekends.

Course Content

1) Base Customization ü CRM Architecture ü Business Partner ü Organizational Management ü Product Master ü Transaction Processing ü Activity Management ü Partner Processing ü Action ü Pricing ü Billing 2) SAP CRM Sales ü Opportunity Management ü Copying Control ü Quotation & Order Management ü Contract Management ü Incentive and commission 3) SAP CRM Service ü Installed Base Management ü Service Agreement and Service contract ü Service Plan ü Service Order Management ü Complaints & Returns ü Warranty Management 4) SAP CRM Marketing ü Marketing Planner and Campaign Management ü Customer segmentation ü Campaign Automation ü Lead Management ü External List Management 5) SAP CRM Interaction Centre ü Agent Function ü Agent Inbox ü IC Webclient Profile ü IC Manager Portal ü Communication Architecture ü Script, Alerts 6) SAP CRM Webclient ü UI Concept ü Business Role and Authorization role ü Navigation Bar Profile ü Linking Business role to Org Model ü Transaction Launcher 7) SAP CRM Middleware ü Middleware overview ü Object Management ü Business Object ü Customizing ü Condition Objects ü Administration Console ü Error Handling and Monitoring ü Integration

SAP CRM HIGH LEVEL WALK THROUGH

ü   Hands-on Workshops in critical areas of SAP

ü   ASAP Methodology

ü   Full-fledged Hands-on SAP Project which includes

ü   SAP Business Blueprint

ü   Functional Specifications

ü   Realization Phase Steps

ü   Final Preparation

ü   Cut-over Activities

ü   Go Live

ü   Real-time Scenarios

ü   Support Project

ü   Roll Out Project

ü   Upgrade Project

BENEFITS:

ü  100% Training provided by 8+ years Experienced professionals

ü  100% Practicals on configuration & implementation (End to End Implementation).

ü  100% Open Discussion on Topic & Doubts clarification.

ü  Resume Making as per IT.

ü  Excellent implementation Material.

ü  100% Placement Assistance.

ü  SAP Software installation to your personal PC for practice.

ü  Interview Tips with Transaction codes and Functional Skills.